apple Additional Resources

The following are some examples of tools and resources related to the Information and Referral Service that were of interest to LBS practitioners interviewed during the development of this module. This is not intended as an exhaustive list and we encourage you to explore the resources available on the Internet or through Copian’s download library at www. Copian (formerly known as the National Adult Literacy Database or NALD) is the home of Canada’s largest online digital Literacy and Essential Skills (LES) library and the go-to place for LES information.

Marketing Ourselves: A Resource for Ontario’s Community Literacy Agencies (2008) This resource from Community Literacy of Ontario is a guide on marketing strategies that literacy organizations can use to improve outreach to adult learners, community stakeholders, partners, and referral organizations.

Literacy Outreach Package, by Chris Harwood, for Ottawa-Carleton Coalition for Literacy (OCCL) and Alternative Learning Styles and Outlooks (ALSO) This package is a tool to assist literacy agencies in promoting literacy and LBS services to other social service providers in their communities. It has information about literacy issues, effects of low literacy and barriers to returning to education.

Community Capacity Building Tool Kit developed by the Literacy Coalition of New Brunswick contains six reports including one on Working with the Media and one on Recruitment and Retention of Students and Volunteers. These two reports contain ideas, tips and key factors that should be considered in developing and maintaining strong outreach strategies.

Canadian Literacy and Learning Network – The website of the Canadian Literacy and Learning Network (CLLN) contains useful research and promotional resources including literacy facts and statistics as well as a learners’ section and information about the Canadian Adult Learners’ Week. You can visit CLLN’s website at:

Creative Outreach Strategies for the 21st Century This manual, from Community Literacy of Ontario, summarizes material presented at two CLO training workshops: “Strategic Recruiting: Using Creative Communication Principles to Find the People you Need” and “A Happy Media: Using Public Relations to Meet your Outreach Needs”

Approaches to Service Coordination This report from the Ontario Literacy Coalition (now known as Essential Skills Ontario) looks at how services among different providers might be coordinated so that learners will have access to the supports they require. It discusses four possible approaches to service coordination: case management; inter-agency cooperation; integrated programming; and community-wide planning. The study finds a consensus that a case management approach positively influences the success of harder‐to‐serve learners and those likely to benefit from additional supports. under the Resources – Papers and Reports tab

Capacity Builders’ Collaboration Coach is a website created to help nonprofit boards, staff and volunteers build and nurture effective collaborations. The site offers access to practical tools and examples of collaboration for sharing information, building partnerships, integrating services and forming alliances. (

Outreach Evaluation Resource Center (OERC) Resources and Tools for Evaluation – This guide from the US National Network of Libraries of Medicine brings together, from the Internet, tools and resources with a focus on the planning and evaluation of outreach programs.

W.K. Kellogg Foundation Logic Model Development Guide, and Foundation Evaluation Handbook from W.K. Kellogg Foundation. These guides offer clear, basic information for thinking about the evaluation of any project and using logic models for program planning and evaluation planning. They include templates and other tools to help your organization develop logic models and evaluation questions. See: and

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